This is a short and sweet blog entry. Last year, I bought an all-in-one for a customer from Dell. It was dead on arrival. Three days later, a person with a Dell technician contract came out and fixed the problem. No cost. My understanding of warranties is that everything should be covered, parts and labor. Apparently, I am wrong. One of my customer’s HP computer had a bad hard drive while under warranty. A new hard drive was free, but the cost to install it was $50+tax. I couldn’t do it myself — that would void the warranty. I could have bought a better hard drive with a 5 year warranty for only $20 more. But that would void the warranty. And I am willing to bet Dell and Lenovo and Acer and … well, everyone would also charge for labor after 30 days.

So my recommendation is the hard drive or memory, don’t tell HP. Buy a better part yourself to solve the problem.

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