Latest Entries »

These antivirus recommendations are personal opinion based on my experience. I will list many common ones below in alphabetical order. This post will occasionally be updated. The last update was March 17, 2015.

One important note: Regardless of which antivirus program you use, you should never ever use automatic renewal. This will prevent accidental renewals in case you want to use a different antivirus program. Make the company earn your business; don’t be loyal to any one product.

View full article »

By default, Windows 8.1 and Windows 10 has enabled settings that track you for advertising. Windows 8.1 also try desperately to have you log in to your computer with a Microsoft account. Those settings should be disabled and you should never log in with a Microsoft account because several of my customers have had trouble logging in when they used a Microsoft account to do so. Thankfully, in Windows 10 it is a lot easier not to log in with a Microsoft account. These are the steps to avoid potential problems and to reclaim your privacy. Logging with a non-Microsoft account makes it harder for Microsoft to deliver you targeted advertising. Just because it is very difficult does not mean we should willingly surrender our privacy.

Settings and pictures for Windows 10 are still being updated. Check back from time to time until this message disappears.

View full article »

Website Fails to Load

I was trying to diagnose why a certain website failed to load for a customer. It was only a certain few websites. In Internet Explorer, nothing would load but the it acted like it was perpetually trying to load the website. In Mozilla Firefox, I received a message “the connection was reset”. In Google Chrome, the message “the connection was interrupted”.

It turns out to be a driver problem. I switched this computer’s network from the wired connection to the wireless one and the website instantly loaded. I would also recommend using Windows All-in-One repair and choosing every repair related to the network. Also update the problem network driver.

Microsoft is making a lot of hullabaloo about Windows 10 even going so far as to offer Win10 at no cost to anybody using Windows 7 or Windows 8. Of course, just because something does not cost more money does not mean it is free. If you are using Windows 7, you should not upgrade. Here are 6 reasons why:

View full article »

A lot of people think I dislike Apple products. I do not dislike Apple products; I prefer other products. I have no problem with the quality of Apple’s products. The customer service at Apple is excellent once you get customer service (read below). Here are the reasons why I avoid Apple products. View full article »

This is a small tutorial on how I installed Cyanogenmod on my Galaxy Note 10.1 2014 version. Many of the tutorials are confusing and don’t explain important details. First, a warning. Samsung devices are designed so that if you dare to break free from their Android system, your warranty is void. This will void your warranty. (Personal opinion: it should be illegal to void a warranty if you do not make a device defective.)

View full article »

This is a problem that can have multiple causes. In the computer I was working on, the Bamital trojan had made it impossible to do anything. The trojan would prevent you from doing anything and wanted you to pay a ransom. This was different than Crytowall, which holds your files for ransom, in that this trojan held your computer for ransom. In the process of removing the trojan, I also removed a legitimate Windows file which caused the problem.

View full article »

Windows 10 Overview and Impressions

I am currently testing Windows 10 out. Right now, there is only a beta (technical preview) available. Proper software design goes through several stages of development. Alpha is the first stage and that is internal testing and design. Beta is the second stage and that is when the program is given to other people to test it out and, sometimes, suggest ways to improve. Release candidate is the final testing stage and this is when the program is almost finished but the developer wants to root out bugs; no major design changes will no occur. Finally there is release-to-manufacturing (RTM) when the developer is satisfied there are no more major bugs. Windows 10 is still in beta. When it is finalized, I will update this post. The last edit was 5/31/2015.

The official launch date has been announced: July 29, 2015.

But first, my early impressions.

View full article »

Cleaning the Poweliks Virus

I have seen a rather nasty virus lately: poweliks. Of the 4 times I have seen it in the past week, 2 were related to the Cryptowall malware. Poweliks is very hard to detect and once it is on your computer, it can actively hide from many antivirus and antimalware programs. Poweliks has the following tale-tell signs:

  • Several legitimate Windows files will have high CPU usage. Some variants load several dllhost.exe files (most likely the 32-bit version). Some will constantly load other legitimate files.
  • The registry will be modified so that certain keys are not accessible with the regedit.exe program or antivirus or antimalware software.
  • There is no actual virus file. The file itself is stored in the registry and using a few tricks (and what I call design flaws of Windows), it loads the file straight from the registry. Sometimes the tricked used will make it impossible for anything except Windows to read the bad registry key.

View full article »

I received a message when attempting to uninstall a variation of the Conduit search protect. The message was You do not have sufficient permission to uninstall your program. Please contact your system administrator. Since this computer was not in a domain, that message should never appear.

To fix the issue we have to a manual uninstall. First open the registry error and find the hives:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall

In those keys, look for the name of the program you are attempting to uninstall in the many subhives. Once you find it, look for an entry that says UninstallString. Copy the contents of that key. Now open a command prompt as an Administrator and enter the uninstall command you copied.

If you get an Access Denied message, then you will have to edit the permissions and possible the ownership of the master folder for that program. This master folder is usually in \Program Files\ or \Program Files (x86)\ folder, although some dodgy program may be somewhere else. Set the master program folder’s permission so that Everyone has full access. If this fails, set the ownership of the folder to the current user (and not Administrators) and then edit the folder’s permissions again. Now enter try that uninstall command again.


Get every new post delivered to your Inbox.